Real businesses. Real switches. Real results.

These stories are based on verified Dojo Trustpilot reviews from real business owners. We've expanded them to show the full picture of what changed when they switched.

Dojo has a 4.4 Trustpilot rating from 5,200+ reviews. Names used with permission from public reviews.

Featured story

A busy pizzeria

Pizzeria - Wales - Previously with UTP

“

Using Dojo payments has been a game changer for my pizzeria. Bills settled in one quick tableside process. Split bills and takeaway orders are a breeze. Switching was 100% a no brainer.

Ifan runs a busy pizzeria and was frustrated with his old UTP setup. Orders needed to be manually closed on the POS, split bills were a headache, and the system didn't connect properly to his EPOS. When he switched to Dojo with BLINQ POS integration, everything changed. Bills are settled tableside in one quick process. Split bills and takeaway orders close automatically. During busy periods, he even takes payments through his iPhone using the Sidekick app when every terminal is in use. His rep Rebecca found him better rates than UTP and had the entire system set up with barely any effort on his part.

Based on a verified Dojo Trustpilot review

The challenge

Old UTP system didn't integrate properly with the POS. Staff had to manually close tables after payment. Split bills were time-consuming. No backup payment option during Friday night rush.

The result

Tableside service is seamless. Orders close automatically when paid. Split bills take seconds. iPhone payments during rush mean no customer ever waits. Better transaction rates than the previous provider.

Table processOne step

Split billsInstant

Backup during rushiPhone app

Retail (36 years trading)Switched from Multiple over 36 years

A long-established retail business

“

I cannot understand why anyone would use any other card processing company. In 36 years I have never experienced this speed of transactions or this level of attention from a provider.

Sue ran her business for 36 years before selling it. In that time she used every major card machine provider on the market. When she switched to Dojo a few years before selling, she said it meant more to her business than she ever expected. The transaction speed was faster than anything she'd used in nearly four decades. Her rep Martin gave her 24/7 attention. The terminal was easy to use, the invoicing was clear, and when she finally sold the business, Dojo was the easiest utility to terminate - one phone call and it was done.

Sue-Based on a verified Dojo Trustpilot review

Years in business

Fastest ever

Transaction speed

One phone call

Cancellation

Retail storeSwitched from Various over 15 years

A retail store

“

I have 15 years experience in this business and I have never been treated like this before. Eduard was the only person who supported us after the sale, travelled to us multiple times, and never left the store without getting it sorted.

Oleksandra has run her store for 15 years and dealt with every type of card machine provider. She'd grown used to being sold to and then forgotten. When she joined Dojo, she was genuinely surprised. Her rep Eduard didn't just set up the machine and leave. He came back to the store multiple times to check everything was working, answered every question, and never left without resolving whatever issue she had. After 15 years of being let down by after-sales support, she finally felt like a provider actually cared.

Oleksandra-Based on a verified Dojo Trustpilot review

Years of experience

Multiple

Rep visits after sale

Zero

Issues unresolved

Hospitality (front desk)Switched from Unnamed legacy provider

A hospitality business

“

Less cables acting like spaghetti on your front desk. PCI compliance that takes clicks, not 46 pages of filing. A genuine improvement to our working environment.

David was drowning in end-of-day paperwork. His old card machine system required 46+ pages of PCI DSS filing, a tangle of cables at the front desk, and hours of reconciliation. He dreaded closing time. When he switched to Dojo, the paperwork vanished. PCI compliance became a few clicks. The cables disappeared. The help desk actually cared about his business. He described it as a genuine improvement to his entire working environment - not just the payment process.

David-Based on a verified Dojo Trustpilot review

Few clicks

PCI filing

Minutes

End-of-day time

Zero

Cables at desk

Multi-site group (12 companies)Switched from Unnamed provider

A group of 12 businesses

“

I've just moved my group of 12 companies over to Dojo. Transition was seamless, onsite training was excellent, and rates were far better than our previous provider.

Will manages a group of 12 companies. Switching card machine providers across that many sites would normally be a logistical nightmare - different setups, different staff, different needs at each location. His Dojo rep Richard orchestrated the entire transition. Every site was switched over seamlessly. Onsite training was provided at each location. Staff were up and running immediately. The rates were significantly better than their previous provider, and Richard kept Will updated at every step.

Will-Based on a verified Dojo Trustpilot review

Businesses switched

Zero

Downtime

Significant

Rate improvement

Market stall

A market stall

“

I was initially uncertain about the need for a card reader as I started out to revive my business after a two-year closure. My market colleagues persuaded me - and they were right.

After a once-popular market closed down for two years, this trader decided to revive their business when a new market opened. They were nervous about the cost of a card reader and unsure whether they really needed one. Fellow market traders convinced them. The Dojo Go terminal worked perfectly at the stall - portable, fast, and reliable even without fixed Wi-Fi. The trader went from cash-only to accepting every payment type, and found that customers spent more when they could tap to pay.

Market trader-Based on a verified Dojo Trustpilot review

2 years

Business gap

Eliminated

Lost sales from cash-only

Same week

Setup

Retail

A retail business

“

Martin helped me through the busy pre and post Christmas period, showing me systems I didn't know how to use. He made my life so much easier. Definitely five-star service.

Catherine was already using Dojo but hadn't explored half the features. When the Christmas rush hit, she was overwhelmed - long queues, frantic customers, and a terminal she wasn't using to its full potential. Her rep Martin stepped in. He showed her features she didn't know existed - faster checkout shortcuts, reporting tools, and ways to speed up the end-of-day process. He walked her through the busiest weeks of the year, making her life significantly easier. She described his explanations as clear and easy to understand, even under pressure.

Catherine-Based on a verified Dojo Trustpilot review

Christmas rush

Period covered

Multiple

New features discovered

5-star

Support quality

Hospitality (new owner)

A new hospitality business

“

Having spent months dealing with AI robot responses from banks and loan companies, being given a direct mobile number to a real person was refreshing. Jonathan provided a service that many large companies have left behind.

Ian was taking over a new business and needed a card machine that would integrate with his EPOS system. He'd spent months being bounced between chatbots, automated emails, and phone menus at banks and other providers. Nobody would give him a straight answer. Then a friend referred him to Dojo. His rep Jonathan gave him a direct mobile number. A real person answered. Jonathan was friendly, knowledgeable, and provided a personal quotation without any pressure. He completed the order, helped Ian set up the app, and walked him through the card reader when it arrived. Ian said it was a level of service he hadn't experienced for a considerable time.

Ian-Based on a verified Dojo Trustpilot review

Months

Time with other providers

Days

Time with Dojo

Direct mobile

Contact method

RetailSwitched from UTP (3 years remaining)

A retail business

“

I originally joined Dojo because they paid off the remaining 3 years of my contract with UTP, which made the switch very easy. Five years later, I've never felt the need to look elsewhere.

This business owner was stuck in a long UTP contract with years still remaining. The exit fees made switching seem impossible. Dojo offered to buy out the remaining 3 years of the contract entirely, making the switch cost nothing. That was five years ago. In all that time, the owner has never once considered moving to another provider. The machine is reliable, the service is consistent, and the initial trust built by covering those exit fees has never been broken.

Long-term customer-Based on a verified Dojo Trustpilot review

3 years

Contract bought out

£0

Cost to switch

Years with Dojo since

RetailSwitched from Unnamed provider

A sceptical business owner

“

Mark said he could better my current provider. I did not believe him until he did. Very smooth transition and Mark was at hand with any queries. Great service, highly recommended.

This business owner had heard it all before. Every card machine sales rep promised better rates and better service. So when Mark from Dojo approached and said he could beat their current deal, they didn't believe a word of it. But Mark delivered. The rates were genuinely better. The transition from the old provider was smooth. And when questions came up, Mark was right there to answer them. The owner went from complete sceptic to five-star reviewer.

A retailer-Based on a verified Dojo Trustpilot review

Zero

Initial belief

Better rates

Outcome

Seamless

Transition

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A busy pizzeria

Pizzeria - Wales - Previously with UTP

“

Using Dojo payments has been a game changer for my pizzeria. Bills settled in one quick tableside process. Split bills and takeaway orders are a breeze. Switching was 100% a no brainer.

Based on a verified Dojo Trustpilot review